Frequently Asked Questions
Everything you need to know about your natural beauty journey.
Are your products 100% natural and cruelty-free?
Yes, all our products are formulated with plant-based ingredients and are certified cruelty-free. We never test on animals and ensure our sourcing is ethical and sustainable.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your skincare essentials sooner.
What is your return policy?
We offer a 30-day happiness guarantee. If a product isn't right for your skin type, you can return it for a full refund or exchange within 30 days of purchase.
Can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.
Are your packagings recyclable?
Sustainability is at our core. Over 90% of our packaging is recyclable or compostable, and we offer a refill scheme for our most popular serums and moisturizers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.